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I aM a Senior Desktop Support Technician

As a former US military member and IT professional with 13 years of corporate IT experience providing hands-on & remote support nationwide to thousands of users at the enterprise level, I have developed a proven ability to communicate well with users, translating complicated concepts to laymen one-on-one or in groups. I have also developed an understanding of computer hardware and software applications, including installation, configuration, management, and troubleshooting that lets me apply a relentless, “dog on a shoe” mentality to persistently resolve stubborn IT issues throughout the technical life-span of employees.

Branch of Military: air force

Location: hawthorne, cA

Years of Relevant Experience: 14

Skills: WinXP, Vista, Win7, Win8, Win10, some Apple/Mac; MS Office 2003, 2010, 2013, 2016, O365, Lotus Notes; Domain migrations; Blackberry, Android, iPhone/iPad MDM; Active Sync; Box, DropBox, Google Drive; LAN connectivity repair; SCCM application deployment; Symantec/ McAfee Endpoint Protection, CrashPlan backup; Altiris, DameWare, Citrix, GoToManage, Tivoli, VNC, Team Viewer, LogMeIn, Onebox, IBM BigFix, LabTech, FixMe.IT, Bomgar; Active Directory and Exchange 2010 MAC; asset management; MS Teams/Skype, Cisco Jabber/VPN, Slack; HelpStar, Magic, Remedy, ManageNow, ServiceNow, Help Desk Authority, Maximo, TrackIt, Samanage, ConnectWise, SCCD